Refund policy

We want you to love what you ordered! If you’re not completely satisfied, we’re here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused, uninstalled, and in their original packaging to qualify for a refund or exchange.
• Proof of purchase (receipt or order number) is required.

 

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized products
• Sale or clearance items
• Gift cards or digital downloads

Refunds

• Once we receive and inspect your return, we’ll notify you by email.
• Approved refunds will be issued to your original payment method within 5-7 business days.
• Shipping costs are non-refundable.

 

Exchanges

• If you need to exchange an item for a different size or color (if applicable), please contact us at info@empirecustomwraps.com to arrange it.

 

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

Damaged or Defective Items

If you received a damaged or defective item, contact us within 7 days of delivery at [your email/phone] with photos, and we’ll make it right.